Privacy policy

 This website is owned and operated by SWIGGEE PTY LTD ACN 663 365 366 (referred to in this Privacy Policy as "SWIGGEE", "we", "our" or us"). 

By using this website, you agree to the Privacy Policy of this website www.swiggee.com.au ("the website").

This Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.  This Policy applies to the website and SWIGGEE social media pages only and does not apply to the social media platforms on which SWIGGEE holds its social media accounts.  This policy does not cover the activities of any third parties affiliated or linked with the website.

SWIGGEE is committed to providing premium children's drinkware products and this policy outlines our ongoing obligations to you in respect of how we manage your personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Personal Information is information that identifies an individual. Examples of Personal Information we may collect includes names, postal and billing addresses, email addresses, phone numbers, order details and financial information such as credit card details when you make a purchase.  We commit to take due care with this information; however in providing us with such information you accept that we are not liable in the event of its loss or misuse due to error in transmission, virus or malware.

Financial information such as credit card details are only stored to process the payment and are not held once payment is processed.

The Personal Information we collect depends on how you interact with us.  Information is obtained in many ways including via our website www.swiggee.com.au, social media channels including Meta Ads and email (via Mailchimp).  In most cases we will obtain information from you directly when you place and order or engage with us.  We may also obtain information such as IP address, device information and website usage automatically from cookies and Google Analytics as well as indirectly from Shopify Payments, PayPal or marketing providers integrated with our store (Mailchimp, Meta Ads).

We collect and use your Personal Information to:

If you choose not to provide the information we require we may not be able to process your order. 

 

We use cookies and similar technologies to improve site functionality, analyze web traffic and usage, personalize your experience and to deliver relevant advertising.  You can control or disable cookies through your browser settings however this may affect site functionality.

SWIGGEE account signup is entirely voluntary and may include submitting your name and email address to receive updates, discounts, marketing material and other relevant information to improve your customer experience. This personal information will remain confidential and will never be forwarded to third parties with the exception of necessary disclosure to our service providers when you have made a purchase from us. You can unsubscribe from SWIGGEE member emails anytime by clicking the "unsubscribe" link within our emails or by contacting us via email at hello@swiggee.com.au

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.  We do not seek to collect sensitive information and request that this is not shared with us.

Sensitive information will be used by us only:

• With your express consent; or where required or authorized by law.

Disclosure of Personal Information
Sometimes we'll need to disclose your personal information to (‘third parties’) for the purposes set out in this policy.  We will share information with our service providers to the extent necessary for them to act on our behalf to fulfil your order.  Third Parties engaged with SWIGGEE are obliged to practice in accordance with this privacy policy however we don’t guarantee website links or policies of authorized third parties and will not be held responsible for events arising from unauthorized access or misuse of your personal information.

Additionally, personal information may be disclosed in situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone causing harm or interfering (intentionally or unintentionally) with our rights, property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

 

Some of our service providers (including Shopify and analytics tools) may be located outside Australia. As a result, your personal information may be transferred to countries such as the United States, Canada, or others where these providers operate.

We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with Australian privacy laws.

 

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure including Secure socket Layer (SSL) encryption, restricted access to personal data and secure data storage systems.  Unfortunately, no data transmission over the Internet or electronic storage of data can be guaranteed to be completely secure.  Payment information is processed securely by third-party providers and is not stored by us.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your this information. However, we may retain some of your information as is required to fulfill our legal obligations such as maintaining accounting and tax records.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

SWIGGEE will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

We reserve the right to amend or remove portions of this Privacy Policy at any time at our discretion. we encourage you to review it regularly to keep up to date with the current policy.  This Privacy Policy is in addition to any other terms and conditions applicable to the website.

We welcome your comments and feedback.  If you have any further queries or complaints about our Privacy Policy, please contact us via email or post.  If you have broader questions or concerns about privacy issues in Australia, you can contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

By using our Site, you agree to the terms of this Privacy Policy.

 

Email: hello@swiggee.com.au

SWIGGEE Pty Ltd

201 Melbourne Rd

RIPPLESIDE VICTORIA 3215